By booking any of our courses you agree to abide by our terms and conditions.
What’s included:
Ingredients, utensils, knives, equipment, aprons and carrier bags are provided for all courses. Some meals are included in the course cost – please see appropriate course details for further information.
We reserve the right to make amendments to course content and recipes without notice.
Age requirements:
Due to this being a working bakery we must insist on a minumum age of 14 and above ( under 18 need to be accompanied by an adult on the course )
Health & Safety:
All participants should wear shoes with flat, non-slip soles and covered toes. We cannot admit you into The Cottage Bakery without proper footwear. We recommend wearing sensible clothing (ie. not your Sunday best) and are not liable for any damage that occurs to clothing.
If you have been or are suffering from food poisoning or an upset stomach (or have come into contact with anybody who is exhibiting these symptoms) within 48 hours of the course, we would ask that you not to attend and contact ourselves.
All open wounds must be covered, ideally with a blue plaster. If you don’t have a blue plaster, let us know on arrival and we will provide one.
Special dietary requirements & food allergies:
We are unable to tailor our course content for special dietary requirements; however when lunch is provided, there will be a vegetarian option. We are unable to taylor our course content for special requirements.
Please inform us in advance of any allergies or anything we should be made aware of etc.
Lateness:
Our Courses are packed with as much baking as we can possibly fit into them, so starting on time is crucial. As a result, it is essential you arrive promptly.
If you are late, please be aware that the class may have started. Wherever possible, we will allow you to join in, however if you have missed essential parts of the class, this may not be an option. A refund will not be provided in this instance.
Payment:
Payment must be made in full at the time of booking. We do not take provisional bookings and cannot confirm your place on a course until we receive full payment.
Delivery
Upon successful completion of an online order with us you will receive confirmation of your order by email to your nominated email address.
Liability:
The Cottage Bakery will not accept responsibility for the loss of any personal possessions.
Acceptable usage of course content:
The sharing of course materials by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited without the express written permission of The Cottage Bakery. If in doubt, please ask about what is and isn’t acceptable usage.
Cancellations:
To request a cancellation you must provide The Cottage Bakery with written notice via email. Unless you have received acknowledgement from us that we have received your request, you cannot consider your request delivered. You may only terminate the contract in the circumstances set out below:
Course cancellations with more than three months from of the start of your course
You may request a change of course date up to three months before the start of the course and we will happily transfer you to another course date, subject to availability
You may also request a refund up to three months before the start of the course you have booked. In both instances, rescheduling or refunding bookings will be subject to an administration charge of £20.
Course cancellations within three months of the start of your course
If you are unable to attend a course within 3 months of the start date, we regret that we will be unable to refund or reschedule your course.
Cancellations by The Cottage Bakery:
The Cottage Bakery is entitled to cancel any course at any time subject to the repayment of any fees received in respect of the course or the part of the course which has been cancelled.
In the unlikely event of cancellation of a course by ourselves, we undertake to offer a suitable transfer to an alternative date or course, or a full refund (within 14 days) of any course fees .
We cannot be held liable for any third-party costs, such as travel bookings or accommodation with hotels other than our own.
Refunds:
No refund will be made if you fail to attend all or any part of a course (and The Cottage Bakery is unable to reallocate your place).
All refunds are made to the source of the initial payment, ie. fees paid by a credit card can only be refunded to the same card.
Travel insurance:
We recommend travel insurance that will cover your costs in the event of you being unable to attend your course.
Travel insurance will cover you for many issues that may prevent you from attending your course such as illness, sickness of an immediate relative, travel disruption etc.
Privacy policy:
We do not store credit card details nor do we share customer details with any 3rd parties.